Aida FieldPro for Property Management — Terms of Service

Last updated: October 26, 2026 · Version 2026-10-pm

These Terms are an agreement between you and Applied Field Services, Inc., a Delaware corporation ("Aida", "we", "us"), for the Aida FieldPro for Property Management mobile app and the PM dashboard (together, the "PM Service"). By tapping Accept in the app, signing in, or using the PM Service, you agree to these Terms and to our Privacy Policy. If you use the PM Service for a property management company, you agree for that company too and confirm you may do so.

These Terms are separate from the Terms that cover the flooring contractor edition of Aida FieldPro. If you use both products, each one has its own Terms and its own acceptance.

1. Who may use the PM Service

You must be 18 or older and able to make a binding agreement. The PM Service is for business use by property management companies, their vendors and the people who work with them.

2. Your account

• Keep your password and sign-in codes private. You are responsible for what happens under your account.
• Give accurate information and keep it up to date.
• An account can move between phones only a limited number of times; a company Admin can reset this.
• Tell us right away at info@aidasoft.com if you think someone else used your account.

3. The company, its properties and its people

• A property management company ("PM Company") adds people and gives each a role: Admin, Manager, Viewer or Field user. Admins manage the team, properties, templates and settings.
• Properties, units, tenants, vendors and work orders you add belong to the PM Company. Its Admins, Managers and Viewers can see them.
• Visits (move-in and move-out walkthroughs, vendor QC, routine inspections, and other templates the company uses) are the PM Company's records. The field user who logged a visit, the PM Company's Admins and its Managers can edit it, and every change is kept in the visit's history.
• If you leave a PM Company, or it removes you, the records you logged stay with it.

4. Tenant and vendor data

• The PM Service lets a PM Company record information about tenants (names, contact details, lease dates) and vendors (contact details, trades).
• The PM Company is the controller of that information. We process it only to run the PM Service for the PM Company and under the PM Company's instructions.
• Only hold tenant information for as long as you need it for the lease, the work order it relates to, or your legal records. Delete or anonymize what you no longer need.
• If a tenant or vendor asks you for a copy of their information, or asks you to correct or delete it, the PM Company handles that request. Contact us at info@aidasoft.com if you need help.

5. Your content

You keep ownership of what you and your PM Company put into the PM Service: property, unit and tenant records; vendor records; work orders; visit answers; photos and signatures ("Content"). You give us permission to store, copy, process and show your Content only as needed to run the PM Service for you. You confirm you have the right to upload your Content, that you have the consent you need from any tenants and vendors described in it, and that it doesn't break any law or anyone else's rights.

6. Photos and location

A field user may take photos during a visit. The PM Service may stamp each photo with the time it was taken and, when the field user allows it, where it was taken. The PM Company uses these to verify that the inspection happened on site. If a field user turns off location on the phone, photos still upload but without the location stamp.

7. Templates and the public form library

• A PM Company's Admin may make a template public. A public template's questions, but never its visits or answers, can then be seen and copied by other companies. The Admin can unpublish a template at any time; copies other companies already made stay with them.
• Don't make a template public unless your company has the right to share it.

8. Acceptable use

You won't:

• break the law, or upload anything unlawful, harmful or that you don't have the right to share;
• try to get into accounts, companies or data that aren't yours;
• use the PM Service to contact a tenant for a purpose that isn't related to managing their property or the work order they're a party to;
• disrupt, overload, or test the security of the PM Service without our written permission;
• copy, resell, or reverse engineer the PM Service, except where the law allows it.

9. Pricing, trials and taxes

The PM Service may be offered under a free trial, a paid subscription, or at a price agreed with your PM Company. Current pricing is on the product's website or in the agreement with the PM Company. Fees exclude taxes, which you are responsible for.

10. Our content

The PM Service, the brand, and everything we create to run it belong to us. We grant you a limited, non-exclusive, non-transferable right to use the PM Service during your subscription, for your PM Company's business use, as described in these Terms.

11. Changes to the PM Service

We improve the PM Service often. We may add, change or remove features. If a change meaningfully reduces what the PM Service does for you, we will tell you in the app or by email with reasonable notice.

12. Suspension and termination

• You, or a PM Company's Admin on your behalf, may stop using the PM Service at any time.
• We may suspend or end your access if you don't follow these Terms, if required by law, or to protect the PM Service, our other customers or anyone else.
• When your access ends, we may delete your account; the PM Company's records (including anything you logged for it) stay with the PM Company unless the PM Company itself ends and its records are deleted.

13. Disclaimer and liability

The PM Service is provided "as is" without warranties of any kind to the maximum extent permitted by law. We don't guarantee that it will be error-free, available at all times, or fit for a particular purpose. To the maximum extent permitted by law, our total liability under these Terms will not exceed the fees you paid us for the PM Service in the 12 months before the event that gave rise to the claim. We are not liable for lost profits, lost data, or indirect, incidental, special, consequential or punitive damages.

14. Indemnification

You will defend, indemnify and hold Aida harmless from claims and costs arising out of your use of the PM Service, your Content, or your breach of these Terms.

15. Changes to these Terms

We may update these Terms. When we do, we will post the new version in the app and ask you to accept it before you keep using the PM Service. If you don't accept, your access may be suspended.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts in Delaware have exclusive jurisdiction, and you consent to venue there.

17. Contact

Applied Field Services, Inc. · info@aidasoft.com